FPA Sri Lanka is on the lookout for a dynamic person for the above position. The roles requires an experienced and organized individual who will assist in organizing programmes, planning events, overseeing housekeeping functions, financial reporting and manage other operational and administrative functions.

Key Responsibilities

• Oversee the overall management and smooth operation of the facility and programmes, including accommodation, guest services and facilities, while ensuring exceptional guest satisfaction and service excellence.

• Be a hands-on and visible leader on the operational floor, working closely with colleagues and actively engaging with guests.

• Monitor daily operations, housekeeping functions, petty cash handling and events to ensure service standards are consistently maintained.

• Support operational efficiency, cost control, and effective resource management through effective planning and inventory management.

• Collaborate closely with culinary and Food & Beverage vendors and service providers on catering arrangements, menus, promotions and other guest requirements.

• Lead, motivate, and develop the team through coaching, training, and performance management initiatives.

• Build strong guest relationships by handling feedback professionally and creating memorable experiences.

• Ensure the highest standards of hygiene, sanitation, housekeeping, facility maintance and safety procedures are consistently followed.

• Monitor market trends, competitor activities, and guest preferences to continuously enhance service offerings and drive business growth.

• Support the organization with flexible work hours (standard hours: 8:00 a.m. – 6:00 p.m., Monday to Friday, with an 8-hour workday). Occasional evening or weekend work may be required, with compensation provided via lieu leave or per diem.

Candidate Profile & Job Requirements

• Has minimum 4 years’ experience in a hotel or similar hospitality environment in a coordination or operational capacity.

• Is a passionate and hands-on leader who enjoys working closely with colleagues and interacting with guests on the floor.

• Has strong operational knowledge of hospitality, accommodation, food and beverage service standards, guest services and event operations.

• Has excellent leadership, team-building, and communication skills.

• Is a guest-focused individual with strong relationship-building and problem-solving abilities.

• Is a creative, energetic, and detail-oriented professional with a passion for delivering exceptional guest experiences.

• Has good understanding of beverage cost control, inventory management, hygiene, food safety, and operational compliance standards.

• Strong command of English – both written and spoken.

• Proficiency in MS Office (Excel, Word, PowerPoint) and familiarity with social media, graphics and online communication tools.

• Exceptional organizational and time-management skills.

• Candidates residing within a reasonable commuting distance to Negombo are encouraged to apply.

FPA Sri Lanka is committed to the safety and protection of children, young people and vulnerable adults and this role may include contact with these groups. Our recruitment and selection procedures reflect our commitment to the safety and protection of children, young people, and vulnerable adults in our programs.

FPA Sri Lanka is an equal opportunity employer who will not discriminate on grounds as Age, Gender, Ethnicity, Religion, Marital Status and Disability.

Email us your application on or before 20th October 2026, citing two non-related referees. Please note that only shortlisted candidates will be contacted.

The Executive Director 
FPA Sri Lanka 
37/27, Bullers Lane, Colombo 07 
Email to careers@fpasrilanka.org 
Website www.fpasrilanka.org 
FPA Sri Lanka is an equal opportunity employer.