M & E Unit develops a TABLET application to collect clinic client feedback
FPA Sri Lanka, with the funding support of the IPPF Humanitarian Hub, developed a TABLET application to collect client feedback in static clinics, mobile clinics and associated clinics. The application supports both Android and Apple technology.
*Offline data collection of up to 1000 records
*Instructions in English and local languages (Sinhala and Tamil)
*Collection of qualitative data in all three languages/characters
*Calculation of Net Promoter Score (NPS) as well as the score for key quality of care aspects disaggregated by the SDP and Service Delivery Channel (Ex:- Static Clinic, Mobile Clinic, Associated Clinic)
*Generates disaggregated outputs by the client profile separately. Ex: - For Youth clients, transgender clients, male/female clients, etc.
We are currently pilot testing the solution in five static clinics. If interested to access the application, you can download it from the google play store.
Kindly note that this application supports TABLETs only (Does not support mobile phones).